Job Description

Providing exceptional service to patients and providers, the fully remote Patient Engagement Advocate will manage inbound and outbound calls, schedule appointments, and document patient requests while ensuring key performance indicators are met. Key responsibilities Respond promptly to incoming phone calls and schedule patient appointments in the EMR system Document patient requests and pertinent information clearly to ensure effective communication Coordinate with team members to maintain an efficient workflow and adhere to safety policies Required qualifications High School diploma or GED At least 1 year of related experience in a call center, customer service, or medical office Previous experience in a medical office, particularly in optometry or ophthalmology, is preferred Proficiency in Microsoft Excel, Word, and Outlook Knowledge of HIPAA guidelines and state/federal regulations relevant to the position

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